NorthStar Memorial Group is seeking a results-driven operational leader to serve as a Funeral Home Manager at Westchester Funeral Home, a high-volume location in Miami, FL. This role is ideal for a proven manager from outside the funeral profession who has successfully led cross-functional teams, improved operational efficiency, and delivered consistent customer experiences in complex service environments.

This is a high-impact leadership role with meaningful autonomy. You will be responsible for day-to-day operations, team leadership, financial performance, and community presence while being supported by a collaborative regional leadership structure. At NorthStar, we empower our leaders to run their business, set clear goals, and make decisions that create long-term value for families, employees, and the organization.

What You’ll Do

• Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
• Manage and develop a cross-functional team through clear expectations, coaching, and accountability
• Own location performance, including case volume, revenue, expense control, and overall profitability
• Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
• Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
• Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
• Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations

Why NorthStar Memorial Group?

• Meaningful leadership role with real autonomy and accountability
• Entrepreneurial culture rooted in passion, accountability, caring and teamwork
• Clear, achievable goals with recognition for leaders who drive results
• Opportunity to apply proven leadership skills in a mission-driven service industry

What We’re Looking For

• 5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
• 2+ years of direct people management experience, leading teams across multiple functions
• Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
• Strong background in process improvement, operational efficiency, and team execution
• A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
• Confident communicator with a calm, professional presence and the ability to lead through influence and example
• Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.