NorthStar Memorial Group is seeking a Funeral Arranger to join our team at Chapel of The Chimes Hayward. United by a common desire to serve, Funeral Arrangers at NorthStar share a pride in their profession that extends beyond the workday. The Funeral Arranger II is responsible for providing a source of support, guidance, and direction to families before, during and after the loss of a loved one. This position also manages all phases of the funeral arrangement including the removal of the deceased, selecting and setting up funeral services to final disposition.

Responsibilities

• Meet and consult families of the deceased to prepare At-Need arrangements (avg. 2 per day)
• Conducts funeral and memorial ceremonies in a professional and caring manner
• Obtains information to complete legal documents such as death certificates and burial permits
• Creates and maintains accurate funeral documentation such as contracts, orders, and invoices to receive payments.
• Prepares the memorial area for the family before the start of the services
• Carries out funeral services from retrieval of the deceased to final disposition
• Ensure that all federal, state, and local regulations related to the funeral industry are followed
• Ensure that flowers and other memorabilia are returned to the family after services
• Always maintains reverence and respect for the deceased.
• Trains all staff and strictly enforces all logging, identification, casketing, and cremation procedures
• Provide Aftercare to families
• Contribute and maintain key performance indicators (KPIs) such ECHO Appointment goal setting, obituaries, package average, Reputation scores

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Knowledge of current federal, state and local regulations related to the funeral industry
• Current certification if required by state regulations (California Only)
• 2+ years of funeral industry experience, particularly in making arrangements

Compensation

• $20-25/hr.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status

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