NorthStar Memorial Group is seeking a Funeral Arranger to join our team at Chapel of the Chimes Hayward. United by a common desire to serve, Funeral Arrangers at NorthStar share a pride in their profession that extends beyond the workday. Here, we celebrate the above-and-beyond ethos of our team, encouraging individual creativity, meticulous planning, and a personal touch in every aspect of our work. Joining NorthStar Memorial Group means becoming part of a compassionate community dedicated to upholding the highest standards of care and respect for the deceased and their families.

Responsibilities

Client Support & Arrangements

• Meet with families to discuss funeral service options and gather necessary information.
• Guide families through the arrangement process with empathy and professionalism.
• Coordinate service details including location, time, clergy, music, custom options, etc.

Documentation & Compliance

• Gather and prepare legal documents.
• Ensure compliance with state and federal regulations.
• Maintain accurate records of all arrangements and communications.

Scheduling & Coordination

• Liaise with cemeteries, crematories, florists, and other vendors.
• Schedule transportation for the deceased.
• Coordinate with all support staff including crematory operators, embalmers, and administrative staff to ensure timely preparation.

Service Preparation

• Arrange for viewing, visitation, and funeral services.
• Ensure the venue is properly set up (seating, décor, AV equipment).
• Prepare printed materials such as programs, prayer cards, and guest books.

Family Care & Follow-Up

• Follow up with families post-service to ensure satisfaction and offer continued support.
• Handle special requests with sensitivity (e.g., cultural or religious customs).

Administrative Duties

• Answer phones, respond to emails, and manage appointment scheduling in a timely manner.
• Process payments and insurance claims.
• Effectively use Microsoft-based applications (e.g., Outlook, Word, Excel, Teams) for communication, documentation, and scheduling.
• Maintain accurate and organized digital and physical records of all arrangements.

Team Collaboration

• Work closely with fellow funeral arrangers, directors, managers, and support staff.
• Participate in staff meetings and training sessions.
• Assist with community outreach or memorial events when needed.

Qualifications

• A caring heart, and a passion for helping the community in need
• 1+ year of funeral industry experience preferred, but not required. We will train the right person.
• Professional communication skills
• Strong organizational skills
• Ability to handle sensitive situations in a professional manner

Compensation

• $25.00 / hour
• Potential for monthly bonuses

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.