NorthStar Memorial Group is seeking a part time Staff Associate at Chapel of the Chimes in Hayward, CA. Our staff associate team assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, specifically focusing on the execution of a loved one's funeral services. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

Key Responsibilities

Service Support:

• Lead funeral services from beginning to end, including delivering opening and closing speeches or dialogue with professionalism and compassion.
• Assist with the setup and breakdown of funeral services, visitations, and memorials.
• Escort families and guests during services, providing guidance and emotional support.
• Transport decedents with care and professionalism.
• Maintain cleanliness and readiness of chapels, viewing rooms, and vehicles.
• Ensure that families leave with all service material including print material, photos, flower cards, etc.

Administrative Duties:

• Greet visitors with empathy and professionalism.
• Coordinate with vendors (e.g., florists, cemeteries) as needed.
• Maintain confidentiality and comply with all legal and ethical standards.

Facility & Equipment Maintenance:

• Ensure all areas of the funeral home are clean, organized, and presentable.
• Assist with monitoring and maintaining supplies and inventory.
• Perform light maintenance and report any facility issues promptly.
• Assist with fleet maintenance, including ensuring vehicles are fueled at all times, washed, and vacuumed regularly to maintain a professional appearance.

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Experience with public speaking and directing large crowds
• Funeral professional experience preferred

Compensation

• $19.00/hr.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.