NorthStar Memorial Group is seeking a Staff Associate at Nakamura Mortuary in Maui, HI. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind providers - we uphold our commitment to care in every interaction.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences
• Establish and maintain strong business relationships with families
• Always maintain reverence and respect for the deceased
• Assist in preparing the memorial area for the family before the services start
• Ensure that flowers and other memorabilia are returned to the family after services
• Answer customer inquiries professionally, either by phone or in person
• Maintain identification integrity throughout the process by following policies and procedures
• Manage crematory records, including service and maintenance records
• Transport deceased from various locations to the Funeral Homes and the Cemetery
• Assist with funeral services such as transferring and lifting of the deceased, dressing and casketing, visitation, viewings, and witness insertions at the crematory

Qualifications

• 1 year of experience in customer service preferred
• Experience handling difficult situations
• Funeral professional experience preferred

Compensation

• $18-$20/hr. + Overtime is available
• This position provides a structured route for career advancement, ideal for individuals eager to grow within a dynamic and supportive environment. You'll be part of a team that values development, mentorship, and long-term success.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.