NorthStar Memorial Group is seeking a dynamic, Licensed Family Service Advisor (Sales) at Sunset Memorial Park in Olmstead, OH. (Cuyahoga County). Our sales teams redefine the way families honor their loved ones, through trusted advisory. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales teams are go-getters; we lead the industry with personalized options for families to honor their loved ones.

About the Role: We are seeking a dynamic, licensed Salesperson to join our team at Sunset Memorial Park. As a Licensed Family Service Advisor, you will be responsible for generating pre-need sales for cemetery property, merchandise, services, and prearranged funerals and assisting at-need families.

Key Responsibilities:

• Community Engagement: Actively build relationships in the community to educate and guide families in their pre-planning decisions.
• Sales Excellence: Set appointments and deliver compelling pre-planning guides and product presentations.
• Professional Tours: Provide informative and engaging park tours of each location within your area.
• Administrative Precision: Complete paperwork in a timely, neat, and accurate manner, ensuring all contract processing requirements are met.
• Performance Tracking: Actively track all sales activity and ratios to measure areas of strength and improvement.
• CRM Management: CRM tracks all contacts and ensures professional follow-up.
• Customer Outreach: Contact new and existing customers to discuss how our products and services can meet their needs.
• Prospecting: Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events.
• Customer Service: Provide world-class customer service with a positive attitude and a willingness to do “Whatever it takes.”

Requirements and Qualifications:

• High School Diploma
• Valid driver’s license and a satisfactory driving record
• Must have reliable transportation
• Current Funeral Director License issued in Ohio
• Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry

Why Join Us?

• Impactful Work: Make a difference in your community by helping families plan for the future.
• Growth Opportunities: Continuous learning and professional development.
• Supportive Environment: Work with a team that values compassion, respect, and excellence.

Equal Opportunity Employer: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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