NorthStar Memorial Group is seeking an IT Technician at our Home Office in the Galleria area. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence for the customers we serve.

Responsibilities

• Manage and work tickets via the service desk ticketing system within SLAs Monitor and respond quickly to incoming phone requests that relate to IT issues
• Maintain computer systems and act as support for system degradation/outages
• Responsible for end-user PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc)

Qualifications

• Associate or Bachelor’s degree in Information Technology field preferred
• CompTIA IT Fundamentals, CompTIA A+, or other certifications are a plus
• 2+ years of experience in supporting computers and cloud-based technologies
• 2+ years of experience supporting remote users and troubleshooting moderately complex issues

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.