NorthStar Memorial Group is seeking a Funeral Support Supervisor at Skylawn Funeral Home and Memorial Park. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we uphold our commitment to care in every interaction.

The Funeral Support Supervisor is responsible for aiding location management by assisting in tasks as needed to ensure clients and guests are satisfied with their services.

Responsibilities

• Monitors daily service and staffing schedules to ensure proper coverage
• Works closely with Funeral Home Manager to develop goals, ensure compliance and promote exceptional customer service
• Establishes and maintains strong business relationships with families
• Maintains reverence and respect for the deceased at all times
• Assists funeral directors with events held on site, including services and arrangement conferences
• Conduct regular training sessions with Staff Associates, inspect their work, respond to their questions and issues, and monitor and approve their weekly timecards
• Inspects work produced by Staff Associates
• Responds to questions and issues from Staff Associates
• Monitors and coordinates upkeep and cleanliness of company vehicles
• Responds to overtime and time-off requests from Staff Associates
• Responds to customer issues
• Establishes and maintains strong business relationships with families
• Assist in preparing the memorial area for the family before the services start
• Create and print copies of memorial programs
• Ensures that flowers and other memorabilia are returned to the family after services
• Answers customer inquiries in a professional manner, either by phone or in person
• Helps in the maintaining the facilities, not including preparation areas
• Responsible for submitting orders from local county agencies

Qualifications

• High School Diploma
• Prior experience required
• Valid driver’s license and satisfactory driving record
• High level of compassion and integrity
• Ability to handle difficult situations

Pay Range: $25-28/hr.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status